RETURNS POLICY

At Titty Tilda Enterprise, we want you to shop with confidence. If there is an issue with your order, we're here to help.

Eligible Returns

You may request a return or exchange within 3 days of receiving your order if:

• You received the wrong item.

• The item was damaged during delivery.

• The product has a verified manufacturing defect.

Return Conditions

To qualify for a return or exchange, the item must:

• Be unused and in its original condition.

• Be in its original packaging.

• Include all accessories, manuals, or complimentary items (where applicable).

• Be free from stains, marks, writing, labels, stickers, or any form of alteration.

Items That Cannot Be Returned

We cannot accept returns or exchanges if:

• The item has been used.

• The product has been written on, highlighted, drawn in, or marked in any way.

• The item has been folded, crumpled, torn, bent, or otherwise damaged after delivery.

• The original packaging has been excessively damaged or discarded.

• The damage resulted from misuse, mishandling, or improper storage by the customer.

• The item was purchased as a clearance, sale, or personalized product (unless it arrived damaged or defective).

For hygiene and quality assurance reasons, we reserve the right to refuse any return that does not meet these conditions.

Refunds & Replacements

Once we receive and inspect the returned item, we'll notify you of the outcome. If your return is approved, we will provide either:

• A replacement item (subject to availability), or

• A refund, where applicable.

Refunds will be processed using the original payment method where possible.

Need Assistance?

If you have any questions about a return or exchange, please contact us via WhatsApp, phone, or email within 2 days of receiving your order.